1 – Launch Outlook 2016 for Mac
NOTE: If you do not have any accounts setup on Outlook 2016 for Mac, skip to Step 5
Select Preferences from the Outlook menu.
2 – Select Accounts
3 – Select Add Email Account
4 – Enter your email address
5 – Outlook will sometimes automatically select Exchange as the account type. Click on Not Exchange on the top right corner to switch the account type
6 – Select IMAP/POP at the bottom
7 – Enter the following details:
Type: IMAP
Email address: Your email address
Username: Your email address
Password: Your mailbox password
Incoming Server:
ax.email (If using our Axigen email Server)
secure.emailsrvr.com (If using our Rackspace email server)
Port: 993
Use SSL to connect: Checked
Outgoing Server:
ax.email ( if using our Axigen Email server)
secure.emailsrvr.com (If using our Rackspace email server)
Port: 465
Use SSL to connect: Checked
Click Add Account.
8 – Click Done
9 – You’re done! You should see the main Outlook window and your email should begin downloading shortly. Please allow 15 minutes for email to download before troubleshooting.
1 – Open your web browser and navigate to ax.email (Axigen WebMail) and login
2 – Once logged in click on the settings cog on the bottom left of the screen and choose settings
3 – Under the general tab under Out-of-office Auto-responder, Under the Password Change heading, Choose Change
4 – Enter your current password then enter your password twice, Once done click Save.
5 – Now choose Save & Close.
6 – Now log out and back in (Via the Cog on the bottom left) to test your changes.
Congratulations, you have now changed your password for you Axigen Email.
1 – Open your web browser and navigate to ax.email (Axigen WebMail) and login
2 – Once logged in click on the settings cog on the bottom left of the screen and choose settings
3 – Under the filters tab selct +Add Filter
4 – Give your forward a name, select all incoming emails from the dropdown box, then select Next.
5 – Select the Forward to checkbox, enter your forwarding address and then click finish.
6 – Select Save & Close and your done, your emails will be forwarded to the nominated email address.
1 – Open your web browser and navigate to ax.email (Axigen WebMail) and login
2 – Once logged in click on the settings cog on the bottom left of the screen and choose settings
3 – Under the general tab under Out-of-office Auto-responder, Choose Enable out-of-office auto-responder Check box, enter your start and end date, Subject and message once done click Save & Close.
4 – Congratulations, you have configured an out office message for Synergy Mail.
1 – Open your web browser and navigate to ax.email (Axigen WebMail) and login
2 – Once logged in click on the settings cog on the bottom left of the screen and choose settings
3 – Uner the general tab under Signatures, Select add Signature
4 – Give your signature a name, Add your signature content and select Add once Done
5 – Select Save & Close
6 – To enable your signature select the +New Button to start a new message then select the Pen icon at the top of the window and select you new signature. your new signature will automaticly appear next time you compose a new message.
Login to the webmail at http://mail.emailsrvr.com
Click the top right menu icon and select settings
On Composing Email, select Signatures and Add New Signature
Tick Always show signature when composing an email and press save
Enter your name and choose the Default Signature and click OK
Click Compose to write a new email message
When you first login you may be prompted to enter your mobile for password recovery
On General Settings, select Language Date Time and choose the date format and timezone
Name your signature and enter contact details into the editor box and press ok
Click Save
Select the hamburger icon in the top right of the screen
Select the Language & Date/Time tab
Select ‘Save’ button
You should now see the correct timezone
Select ‘Settings’ from the menu in the top right of the screen
Select your time zone from the ‘current time zone’ menu
Select ‘Ok’ button when prompted
Login to the webmail at http://mail.emailsrvr.com
Select Incoming Email > Forwarding
Optionally, set options to ‘Save a Copy’ and schedule appropriate times
Click the top right menu icon and select settings
Change Status to ‘On’ and type the destination email in the ‘Forward To’ box
Click ‘Save’ once you are happy with the settings
Login to the webmail at http://mail.emailsrvr.com
Select Incoming Email
You can optionally select a start and finish time to schedule the Auto-Reply
On return from your vacation login to webmail and turn the Auto-Reply off.
Click the top right menu icon and select settings
Change status to On and type an Auto-Reply Message
Click Save once you are happy with the settings
1 – Open the Apple menu at the top left of the screen
2 – Click on and open “System Settings”
3 – On the menu on the left of the window Scroll down and find then click on “Privacy & Security’
4 – Now on the Right Side menu find and click on “Accessibility”
5 – In the list find “DMserver” and enable it using the toggle
6 – Next use the back Arrow to return to the “Privacy & Security screen.
7 – Next scroll down the the menu on the right until you find “Screen & System Audio Recording and Click into it
8 – In the list find “DMserver” and enable it using the toggle.
9 – you may then receive a dialog box saying you need to “Quit and Reopen” you may need to to do this to enable control for us. This will end the session and you may need to get another Assist Code from us and re enable the session (this should only be the first time we connect to your device).
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We are currently experiencing an outage with our axigen email service. Please do not edit or change your email settings.
The Team at Axigen are working on the issue and hopefully it will be resolved soon
We apologize for any inconvenience caused.
