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Choose your device from the tabs below
IOS - IPhone/Ipad
Android - Gmail
Outlook (windows)
Outlook (IOS)
Apple Mail
Thunderbird
Windows Mail
IOS - IPhone/Ipad
setting up Axigen email on IOS
1 – Select “settings” from your home screen.
2 – Select the “mail” option from the settings menu.
3 – Select the “accounts” option from the mail menu.
4 – Select the “add account” option from the accounts menu.
5 – Select the “other” option from the add account menu
6 – Enter your provided email account information, Then select “next”.
7 – Tap IMAP, Enter your email server information (incoming: ax.email Outgoing: ax.email) email address and password, then select “next”.
8 – Select “Save”.
9 – Go back to you home screen and select the “Mail” app.
10 – If email setup was successful the mail should should download if there is any.
Step by step screenshots
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Android - Gmail
setting up Axigen email on Android (gmail)
1 – Launch the Settings app on your device, Once it launches, tap on Cloud and Accounts.
2 – On the next screen, tap Accounts.
3 – Tap on Add Account, Then Select Personal (IMAP), near the bottom of the screen, as the Account Type.
4 – Enter your email address
5 –Enter your password
6 – Enter the following incoming settings: Username: Your Email Address Password: Your mailbox password Server: ax.email Tap Next
7 – Enter the following outgoing settings: Make sure Require signin is enabled. Username: Your Email Address Password: Your mailbox password SMTP Server: ax.email Tap Next
8 – Select the options desired, and tap Next
9 – Account Name: Used to distinguish account from others in the device Your name: Name to be displayed in outgoing messages Tap Next
10 – You are all set! Go back to the main menu, open the Gmail app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting.
Step by step screenshots
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Outlook (windows)
setting up Axigen email on Outlook (windows)
1 – Search Control Panel in the search bar.
2 – Select the ” view by” option and select large icons.
3 – Select the “Mail (Microsoft Outlook)” icon.
4 – The email profiles window will appear, Select Add.
5 – Give you new profile a name and click ok.
6 – Select “manual setup” and click next.
7 – Select POP or IMAP.
8 – Enter the following server details: Your name: Name shown on outgoing emails Email address: Your Email Address Account Type: IMAP Incoming Server: ax.email Outgoing Server (SMTP): ax.email Username: Your Email Address Password: Your mailbox password
9 – Select More Settings, Then select the outgoing server tab then check “my outgoing server (SMTP) requires authentication”.
10 – Select the advanced tab and enter port numbers Incoming server: 993 select SSL/TLS Outgoing server: 465 SSL/TLS then click ok.
11 – Select close
12 – Uncheck set up outlook mobile, then click finish
13 – You are all set! Go back to the main menu, open the Email app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting
Step by step screenshots
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Outlook (IOS)
setting up Axigen email on Outlook for IOS
Download the Outlook for iOS app from the App Store
1 – Once it downloads; open it, and tap the blue Get Started button.
2 – Enter your email address
3 – Tap Add Account The app by default will use Exchange as the account type, we need to change it. Tap Not Exchange on the top right. Then tap Change Account Provider
4 – Select IMAP
5 –Enter your mailbox password and a description of the account Then enable the Advanced Settings slider
6 – Enter the following settings on the screen, as shown below: Email: Your Email Address Display Name: Your name Description: something to help you distinguish the account
IMAP Incoming Server: ax.email Username: Your Email Address Password: Your mailbox password SMTP Outgoing Server: ax.email Username: Your Email Address Password: Your mailbox password Once you’re done, click the checkbox on the top right corner
7 – Tap Maybe Later to skip adding another account.
8 – You may go through the app tutorial by clicking on the arrow on the bottom right, or tap Skip to skip it.
9 – Once you see the Inbox of your mailbox, you are all set! It may take a few minutes to download mail depeding on a variety of factors
Step by step screenshots
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Apple Mail
setting up Axigen email on apple mail
1 – Launch Mail. If Mail is not in your dock, Command (⌘) + Space Bar. Then type Mail in the Spotlight search. Press enter to launch the Mail application., Within Mail, click Mail on the top left. Then select Add Account
2 – In the pop-up window, select Other Mail Account
3 – In the next screen, enter the following information: Name: Enter your first and last name Email Address: Enter your email address Password: Enter your mailbox password
4 – Select Sign In. You will see an alert which says Unable to verify account name or password. Along with this alert, you will see more fields that require additional info Fill in the following details: Email Address: your email address User Name: Your email Address (even though it says automatic, fill it in as shown) Password: Your mailbox password Account Type: IMAP Incoming Mail Server: ax.email Outgoing Mail Server: ax.email Then click Sign In
Important Note: Apple Mail will usually clear the User Name field after entering the Incoming and Outgoing Mail Server fields. Ensure your User Name is filled in with your email address after entering the server information and before clicking Sign in
5 – Select the desired syncing options. You can leave the defaults on.
6 – Finally, go back to the Mail app. Your email should begin downloading shortly, if it hasn’t already. Please wait 15 minutes for mail to download before troubleshooting any issues.
Step by step screenshots
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Thunderbird
setting up Axigen email on Thunderbird
1 – Open Mozilla Thunderbird, Enter your name, email address and password and select Configure Manually.
2 – Enter the following server details: Your name: Name shown on outgoing emails Email address: Your Email Address Password: your mailbox password Incoming Server Protocol: IMAP Hostname: ax.email Port: 993 Connection Security: SSL/TLS Authentication Method: Autodetect Username: Your Email Address Outgoing Server Hostname: ax.email Port: 465 Connection Security: SSL/TLS Authentication Method: Autodetect Username: Your Email Address Select Re-test
3 – Select Done
4 – Select Finish
5 – Select set as default
6 – You are all set! Go back to the main menu, open the Email app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting
Step by step screenshots
Click to Enlarge
Windows Mail
setting up Axigen email on windows mail
1 – Search Mail in the search bar.
2 – Choose Advanced Setup.
3 – Choose Internet Email
4 – Enter the following server details: Email Address: Your Email Address Username: Your Email Address Password: Your Password Account Name: Name to Identify the account on the device Send your Messages using this name: your Name/Business Name Incoming Email Server: ax.email Account Type: IMAP4 Outgoing (SMTP) Email Server: ax.email Leave all options ticked.
5 – Choose Done
6 – The Email Account is now setup and the mail should now download