Email setup for Rackspace Mail Outlook 365

Outlook 365

Office 2016 - Outlook 2016

Step by guide with screenshots

1 – Click on the Start Menu (or press the Windows key) and then search for Control Panel
After opening Control Panel, in the upper right-hand corner change View by: to Small Icons
Click on Mail

2 – When the Mail Control Panel opens, select Show Profiles

3 – Select Add to add a new profile.

4 – Enter any name you wish and select OK menu.

5 – Select Manual setup or additional server types. Click Next

6 – Select POP or IMAP and click Next

7 – In the Add New Account window, input the following information:

Your Name: Your Name
Email Address: Your Email Address
Account Type: IMAP
Incoming Mail Server:
Outgoing Mail Server:

User Name: Your Email Address
Password: Your mailbox password

8 – Click on More Settings then click the Outgoing Server Tab
Check the box for My outgoing server (SMTP) requires authentication
Check the button for Use same settings as my incoming mail server

9 – FIRST change Use the following type of encrypted connection to SSL for both the Incoming and Outgoing servers.

Next, change the port numbers to match the image to the right Incoming 993 with SSL and Outgoing 465 with SSL. Then click ok.

10 – Click Next. Outlook will now attempt to send a test message using the settings we have just put in. If everything was entered correctly, the message will send out successfully.

11 – Congratulations! You have now setup Outlook to work with your Mailbox. Please wait 15 minutes before troubleshooting to allow for mail to download.


This step by step guide should provide you with the necessary information to set up with Rackspace Mail using Outlook 365. However, should you have any concerns and need further assistance, our friendly, technical support team is available to assist you with the process. Contact our Jezweb office today.

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